Job Description

Cox Communications is hiring a Billing Analyst I who will be responsible for researching and resolving billing issues and discrepancies associated with RapidScale invoicing.

This position will also assist in adding orders to customer accounts, as well as identifying issues regarding bills due to premature billing or incorrect SKUs and initiate the dispute resolution process.

This role will provide on-going daily support to the RapidScale Billing Department. Internal employees may reside in any CCI Market location. RESPONSIBILITIES :

Researches and resolves billing issues and discrepancies.

Utilizes Salesforce ticketing system to record all customer interactions and changes made to customer accounts.

Research data entry errors that impact revenue and billing reports and communicates issues to appropriate contacts.

Reviews data in billing databases to ensure reflection of appropriate charges and changes due to new billing, renewals, removals, or cancellations.

Identifies root cause of billing / rating issues and coordinates resolution with appropriate departments.

Monitors customer contracts to ensure the billing of services are appropriate and accurate.

Responsible for emailing customer’s requested documentation (invoices, credit memo’s and / or other statements), as well as directing customers to the Customer Portal

Processes credit card payments, sends new links where necessary.

Escalates clients’ requests for terms outside of the norm to Manager for approval.

Maintains standards as established through existing measures and procedures.

Provides ongoing billing training and education to customers on the RapidScale Portal

Identifies anomalies that affect billing by noticing trends in customer-based issues.

Maintains, reviews, and analyzes data files and billing system for inconsistencies, troubleshoots data integrity issues and develops cleanup strategy if needed.

Assists Accounts Receivable with ad hoc Collections notices and other requests.

Ensures account integrity through following through on failures both payments and invoices.

Responds to email inquiries regarding invoices, customers’ account manager, and usage, directing to Leaders if escalation is needed.

Ensures special term (e.g., annual billing) documents are linked to proper accounts.

Ensures the payment terms and methods are set to default unless proper addendum is attached or documented on account.

QUALIFICATIONS :

Bachelor's Degree with one or more years of experience preferred in related field Finance and / or Billing. A non-degreed candidate will have 4 years of related experience.

Requires strong knowledge of Microsoft Word, Excel, PowerPoint

Experience with Salesforce and / or Zuora Billing a plus

Organization and time-management skills

Attention to detail.

Teamwork

Excellent communication skills

Problem solving skills.

Ability to work independently and meet tight deadlines.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers.

From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Last updated : 2024-04-27